FAQ

1) What products do you sell at ZMA Prints?

ZMA Prints offers printed products designed for everyday wear, gifting, seasonal events, and personalized needs. Our most common categories include:

  • Shirts, Sweatshirts & Hoodies (ready-to-buy designs + seasonal releases)

  • Blankets (cozy designs, including themed/holiday options)

  • Desk/Machine Mats & Pads (workspace and equipment-friendly mats)

  • Custom T-Shirts (your message or design made to order)

We update collections regularly, so you may see new designs added during holidays, seasons, and special events.

2) Do you offer Custom T-Shirts, and how do custom orders work?

Yes — Custom T-Shirts are available. Custom orders are created specifically for you, based on the design information you provide. To help us produce the best result, we recommend that customers include:

  • Shirt size(s) and color preference

  • Quantity needed

  • Your design details (text, theme, or artwork instructions)

  • Any deadline date (if needed)

Once we receive your details, we’ll confirm what’s needed to complete the order. Because custom items are made to order, please review your design details carefully before finalizing.

3) Can I return or exchange an item if I’m not satisfied?

Returns and exchanges are only accepted if ZMA made a mistake on your order and the item is an eligible ZMA in-house design.
To qualify:

  • You must contact us within 3 business days of delivery

  • The item must be returned within 3 days of receiving it

  • Items must be returned in the same condition as received

  • ITEMS MUST BE UNWORN AND UNWASHED

  • Any item that has been worn, washed, or altered is not eligible for return or exchange

If your item qualifies, we’ll guide you through the next steps.

4) Are custom orders eligible for refunds or exchanges?

No. Custom orders are final sale and are not eligible for returns, refunds, or exchanges.
Custom items are made specifically for your request, so we cannot resell or restock them. We strongly recommend double-checking:

  • spelling and wording

  • size selection

  • color selection

  • design details you submit

If you have questions before placing a custom order, reach out first — we’re happy to help.

5) What is your refund timeline, and how are refunds issued?

If your return is approved (eligible ZMA in-house design order error and returned properly), refunds are handled like this:

  • Refunds are issued back to the original form of payment

  • Refund processing begins after the returned item(s) arrive back at our facility

  • Most refunds are processed within 5–7 business days after the returned item(s) are received

Important notes:

  • Shipping is not refunded

  • If an order is refunded for a non-ZMA issue, a 6% fee of the total may be deducted from the refunded amount (per policy)

6) What should I do if my item arrives damaged?

Damage claims must be submitted within 24 hours of delivery. After 24 hours, damage claims are considered null and void.
To file a damage claim, email Contactus@zmaprints.com and include:

  • your order number

  • photos of the item damage

  • photos of the packaging (box/mailers)

  • a short description of what happened

This helps us document the issue quickly and handle claims in a timely manner.

7) What if my tracking hasn’t updated or my package seems lost?

If your tracking has not moved in 3 days, contact us and we will assist with the claim process with UPS/USPS.
If the carrier later confirms the package is lost, the order may become eligible for a replacement based on the carrier’s determination.

Please note:

  • We reserve the right to research the original purchase and limit or decline claims when necessary

  • Lost or damaged items may not always be replaceable depending on the situation and carrier results

8) Can I change my shipping address after placing an order?

No — address changes after checkout are NOT allowed.
Please verify your shipping address carefully before placing your order. This includes:

  • apartment/unit number

  • correct street spelling

  • correct city/state/zip

If an order is refused or returned due to an incorrect address, return postage costs may be deducted from any eligible return amount (per policy).